With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Payoneer is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission.
Payoneer’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Payoneer remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Payoneer proves that it is not responsible for the event giving rise to the damage.
In accordance with our legal obligations, we may also transfer, subject to a lawful request, personal information to public authorities for law enforcement or national security purposes.
In compliance with the Privacy Shield Principles, Payoneer commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the Privacy Shield. European Union, EEA and Swiss individuals with inquiries or complaints relating to our Privacy Shield policy should first contact us by either email at DPO@payoneer.com or firstname.lastname@example.org, or mail at Payoneer (EU) Limited, 9/2 ICC, 2A Main Street, Gibraltar GX 11 1AA. We will work to resolve your issue as quickly as possible, but in any event we will respond no later than 45 days of receipt. In addition, Payoneer has committed to cooperate with the panel established by the EU data protection authorities (“DPA”) and the Swiss Federal Data Protection and Information Commissioner (“FDPIC”) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU and Switzerland in the context of the employment relationship.
Payoneer has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction